Frequently Asked Questions

Cancellation FAQs

How do I cancel my bedroom?
You will need to log onto your student portal. No cancellations will be accepted via the telephone or via email. You MUST log onto your student portal to cancel the bedroom yourself.

The Student Portal ‘To do’ List is showing that I must set up a profile – why do I need to set up a profile if I just want to cancel my bedroom booking?
All students are required to complete their profile in advance of August 16th to ensure they can proceed to make a payment for their bedroom booking OR cancel their bedroom. You have already received email communication from us stating that you must update your profile information.

You MUST create your profile which includes your guarantor information and contact information in order to process your cancellation request. Your cancellation can only be completed on the student portal.

Will I get a refund if I cancel my bedroom?
You will receive a €150 refund if you complete your cancellation on the student portal by 9pm on August 16th 2019. No refunds will be processed after this time.

How will I receive my refund money?
All refunds are processed via bank transfer only. You must complete the bank details section on the student portal. Please note you must have the following information:

– Account Number
– BIC/Swift Code
– Bank Name
– Bank Address

Refunds will be processed as quickly as possible.

Can I receive my refund via cheque or cash?
No, all refunds are processed via bank transfer only. You must upload your bank details onto the student portal so that we can process your refund.

Can I pass my bedroom onto my friend who needs it?
Bookings are non-transferable and if you are not in a position to keep your bedroom booking, you must cancel your booking via the student portal.

Booking Confirmed & Check In FAQs

I booked a bedroom and paid my deposit already, what do I need to do before I check in?You will receive email correspondence explaining the actions required before check in. In summary you must complete the following on your student portal:

• Nominate and confirm your guarantor details.
• Upload your photograph and add contact information.
• Pay the accommodation fees either in one or two instalments depending on what you selected as your preferred payment method.

Pre check in information will be sent to you via email in advance of your arrival to NUI Galway.

When is check in?
You will be advised what day/time check in will take place. If you do not complete all the required elements prior to check in you should expect delays for check in.

What do I need to bring for the apartment when moving in?
You’ll need to bring bed sheets, a duvet cover, a pillow case and towels. Please note that all kitchens are fully-equipped.

I can see an apartment number and bedroom number on my booking confirmation– is this my bedroom number?
No, apartment details are subject to change and your bedroom number will be issued to you on check in.

Can I obtain my apartment number or my roommate’s details before check-in?
No, apartment details will be issued to you on check in.

Can I park my car at the student residence?
Yes (subject to availability) but you must have a parking permit. It is the responsibility of the student to get a parking permit from the NUI Galway Parking Office (fee applies) in order to park on the University campus. Spaces are available on a first-come-first-served basis. Please note that there is strict clamping in operation.

There is also a large car park located here, which is relatively close to our residences. Please note that a permit is required for this location also, as it’s located within the University campus.
You must park your car at a location indicated by any member of staff or security personnel if and when requested to do so. Cars are parked at own risk. Campus Living management does not accept any responsibility for cars parked at our residences.

Can a visitor park at the student residence?
Only permit holders can park at the student residence. All visitors parking must use pay and display parking options on campus which are marked as blue lined spaces. Clamping is in operation from 8am – 6.30pm Mon-Friday. No parking restrictions are in place on weekends.

Booking for 2020/2021 Academic Year FAQs

When do applications open for the academic year 2020 / 2021?
Applications typically open in February – exact dates will be updated closer to the time.

How can I apply?
When applications are open, you can apply using an online application form. For rates, payment options and our cancellation policy, click here.

What happens if the room type I want to apply for is unavailable and a ‘waiting list’ option is showing on the online application form?
If the room type you had intended booking is listed as ‘Fully Booked’ you have the option to either select the ‘Waiting List’ button and join a waiting list for this room type or click ‘Reserve’ on an alternative room type and book this room type.

• It is not possible to book one room type and join the waiting list for an alternative room type.
• If you opt to join the waiting list for an unavailable room type, this waiting list will not become active until CAO offers have been made in mid-August.

Can I apply for accommodation in both Corrib Village AND Goldcrest Village?
No. You can only apply for accommodation in one residence – either Corrib Village or Goldcrest Village. There is a separate online application form for each student village.

Can I apply more than once?
No. You can only make one application in total.

Can I book a room by telephone?
No, all bedrooms must be booked online.

Do I have to select a room type when making a booking?
Yes, you have to select your preferred room type when filling out an application form for a particular residence.

What do I need when making an application?
When filling out an online application form, you will need:

– Security code; you must log onto the application form for a security code in order to be able to make a booking. This is for security purposes to ensure your online safety in the booking process.
– An email address to send booking confirmation details to.
– Applicant’s contact details (including Eircode/postcode – exact Eircode is required – typing ‘Eire’ or county name will not allow you to progress to payment page of application).
– Student’s CAO number.
– Student’s Room type option.
– Credit card information to make the deposit payment of €250

What do ‘Irish Speaking Apartment’ and ‘Quiet Zone’ mean in the room requests section of the application form?
With the intention of balancing the expectations of all residents, applicants making a booking can, if they so wish, request to stay in an apartment where Irish is the primary spoken language or they can request to stay in an apartment within a quiet zone.
Once all applications have been processed and if room types booked facilitate it, we will try to allocate those who have made the same requests together. This process is simply intended to allocate like-minded people together and should be self-policing where standard Campus Living House Rules will apply.

What happens if I pay for accommodation and fail to be offered a place at NUI Galway?
In the case where a student fails to be offered a first-round place at NUI Galway, €100.00 will be deducted and the balance refunded, if the cancellation policy is followed. For more information, click here.

I am eligible for a grant; will the Grant Office pay for my fees directly to the student residence?
No, you must pay for your accommodation directly. For information about grants, click here.

When is the second payment due?
Please refer to our rates page here.

Accommodation Information FAQs

What is a twin room?
A twin room is a larger room consisting of two single beds, which is shared by two students. Each student must apply separately. For rates, click here.

What kind of layouts do the apartments have?
Corrib Village floor plans can be viewed here. For details on the layout of Goldcrest Village, see here.

How do I make a sharing request?
Students with a reservation will be notified by email on how to make a sharing request.
Please note: we will try our best to accommodate friends together, although it’s not guaranteed.

How is accommodation allocated?
Accommodation is allocated solely on the basis of room type chosen. As a result, allocations will likely be made up of mixed genders, courses of study and years of study.

Who can occupy rooms in the student residences?
Rooms are available to NUI Galway students only, proof of which will be required on check-in or shortly after, once you have registered with NUI Galway.

Do I have to leave at Christmas and Easter?
No, the accommodation lasts for the duration of your licence.

If I leave before the end of the year what happens?
In the case of early departure, the onus is on the student to find someone to take their room. Until a replacement has been found, the student will not be refunded.

Please note that when a student leaves, Campus Living management has the right to move another resident into that student’s vacant room. If this occurs, however, the student must still find a replacement for the room which is vacant.

Safety FAQs

Is there a curfew?
No, there is no curfew. We do not take responsibility for the comings and goings of residents. However, we do require that residents carry their ID cards with them at all times.
All non-residents must sign in and out with security and must leave the residence by 11:30pm, unless they have been registered as an overnight guest. Please note, however, that Campus Living reserves the right to restrict access to non-residents at certain times.

Are the residences safe?
We consider the safety of students to be of utmost importance.
Our residences have 24/7 security. All residents are given a security card on arrival; with contact details of security staff should any issues arise.

Non-residents are not permitted to enter the residences after 11:30pm unless they have been registered as an overnight guest. All residents must carry an ID card, which must be presented to security when entering the complex after this time.

In addition, there is a friendly reception team who are available 6 days a week to deal with any queries that students may have.

One of the biggest advantages of our student residences is the proximity to main campus buildings, all of which are within walking distance. Although most students choose to walk, our residences are conveniently located on the campus shuttle bus route, meaning that students can have peace of mind, especially if they need to get home from lectures on a dark evening.

Is insurance for my belongings provided?
No, you must take out your own cover for your possessions. We recommend having the family household policy extended to cover the personal effects away from home.