Frequently Asked Questions

Booking and Payment Questions

How can I apply?
Apply and pay online by clicking here. For rates, payment options and our cancellation policy, click here.

Can I book a room by telephone?
No, rooms must be booked online. To book a room, click here.

What do I need when making an application?
When filling out an online application form, you will need:

  • Contact details
  • Student’s CAO number
  • Credit/debit card to pay a €250 booking deposit
  • Information on course of interest e.g. School of […]

How can I pay my deposit and moiety?
To book and pay online, please click here. For information on rates and payment, click here.

What happens if I pay for accommodation and fail to be offered a place at NUI Galway?
In the case where a student fails to be offered a first-round place at NUI Galway, €100.00 will be deducted and the balance refunded, if the cancellation policy is followed. For more information, click here.

I am eligible for a grant, will the Grant Office pay for my fees directly to the student residence?
No, you must pay for your accommodation directly. For information about grants, click here.

When is the second moiety due?
Please refer to our rates page.

If I get evicted or leave before the end of the year what happens?
If a student is evicted, no refunds of rental will be made.

In the case of early departure, the onus is on the student to find someone to take their room. Until a replacement has been found, the student will not be refunded.

Please note that when a student leaves, Campus Living management has the right to move another resident into that student’s vacant room. If this occurs, however, the student must still find a replacement for the room which is vacant.

Accommodation and Sharing Questions

What is a twin room?
A twin room is a large room consisting of two single beds, which is shared by two students. Each student must apply separately. For rates, click here.

How do I make a sharing request?
If you have a friend you wish to share with, we will try our best to accommodate you both together (although not guaranteed). After making a booking, you will be given access to our Student Portal. Sharing requests can be made by logging into this portal. Click here for information regarding sharing requests.

How are apartments allocated in terms of gender?
For the most part, females are allocated together and males are allocated together. However, in some instances, apartments may have a mix of males and females.

General Questions

Where are the student residences?
Our student residences are located on the NUI Galway campus, only a short walk from the University’s main buildings. View a map here.

Who can occupy rooms in the student residences?
Rooms are available to NUI Galway students only, proof of which will be required on check-in or shortly after, once you have registered with NUI Galway.

Do I have to leave at Christmas and Easter?
No, the accommodation lasts for the duration of your licence.

Safety and Security Questions

Is there a curfew?
No, there is no curfew. We do not take responsibility for the comings and goings of residents. However, we do require that residents carry their ID cards with them at all times.

All non-residents must sign in and out with security and must leave the residence by 11:30pm, unless they have been registered as an overnight guest. Please note, however, that Campus Living reserves the right to restrict access to non-residents at certain times.

Are the residences safe?
We consider the safety of students to be of utmost importance.

Our residences have 24/7 security. All residents are given a security card on arrival, with contact details of security staff should any issues arise.

Non-residents are not permitted to enter the residences after 11:30pm unless they have been registered as an overnight guest. All residents must carry an ID card, which must be presented to security when entering the complex after this time.

In addition, there is a friendly reception team who are available 6 days a week to deal with any queries that students may have.

One of the biggest advantages of our student residences is the proximity to main campus buildings, all of which are within walking distance. Although most students choose to walk, our residences are conveniently located on the campus shuttle bus route, meaning that students can have peace of mind, especially if they need to get home from lectures on a dark evening.

Is insurance for my belongings provided?
No, you must take out your own cover for your possessions. We recommend having the family household policy extended to cover the personal effects away from home.

Check-in Questions

What will I need when checking in?
On production of receipt of payment, keys will be issued.

What do I need to bring?
You will need to bring bed sheets, a duvet cover, a pillow case and towels.

Can I obtain my apartment number or my roommate’s details before check-in?
No, apartment details will be issued to you on arrival.

Can I park my car at the student residence?
Yes, subject to availability. Spaces are available on a first-come-first-served basis. You must park your car at a location indicated by any member of staff or security personnel if and when requested to do so.

Cars are parked at own risk. Campus Living management does not accept any responsibility for cars parked at our residences.

It is the responsibility of the student to get a parking permit from the Parking Office in NUI Galway (fee applies). There is also a car park for 500 cars beside the Corrib Village Entrance to the campus.