Information for Current Residents

Join the Conversation!

Staying at Corrib Village or Goldcrest Village? Keep up-to-date on all the latest by following us on InstagramFacebook or Twitter !

Check out our hashtags: #CorribVillage and #GoldcrestVillage.

Student Portal - Log Maintenance Issues Here and More!

Please log all maintenance issues on the Student Portal. To access the Student Portal, click here. Log in using the username that was emailed to you and the password you set up.

Student Handbook

For useful information and tips, check out our Student Handbook. From reception opening hours to recycling info, it’s your one-stop guide to living on campus!

Video Guides

Not sure how the heater in your apartment works? Find out this and more with our useful video guides!

Overnight Stay Request

Coronavirus COVID-19
In line with Public Health Guidelines please keep up to date on advice on social gatherings. Overnight guests are permitted. Request forms are available on the student portal. Minimum notice of 24 hours is required. The resident is responsible for all visitors to his / her apartment, whether authorised or not. Any damage or disturbance caused will be the responsibility of the resident. At the manager’s sole discretion, there may be certain days that residents only are permitted in Campus Living/ ATALIA DAC and the times visitors must leave the village may be amended. Security are authorised to cap the number of visitors being signed in, at any time, at their discretion and without prior notice.

Want to Organise a Get-Together?

Apartment planned events: Permission for planned events will only be granted by management if the event complies with COVID 19 Government guidelines in place at the time. See clause 31 of House Rules for Visitor policy. Unauthorised events are a breach of House Rules and fines of up to €200 will be levied for any such breaches.

To submit a request, you need to fill out a form. Please email reception at info@campusliving.ie for information.

Waste and Recycling

Not sure how the bin system works at the residences? Want to help us to reduce waste going to landfill and protect the environment? Take some time to familiarise yourself with the following steps.

Step 1: Segregate waste correctly in your apartment

The kitchen bin in your apartment has a different compartment for each of the following waste streams:

  1. Food waste
  2. Recyclables (cardboard, plastic, paper, cartons, tins)
  3. General waste (all non-recyclable waste)

Keep glass bottles separate to the above.

Step 2: When taking out the bins, place them in the correct large bins outside

There is a large bin for each of the waste streams mentioned above at each of our 3 bin compounds outside.

These outside bins are colour-coded by waste stream (see below). Please use the correct ones (e.g. do not put recyclables in the general waste bin) and do not leave bags on the ground.

  • Brown bin: for food waste
  • Green bin: for recyclables
  • Blue bin: for general waste
  • Black bin: for glass

Our bin compound locations are:

  • by the North Gate
  • by the gate between Corrib Village & Goldcrest Village
  • beside bungalow 55 & 56 in Corrib Village

Step 3: If you have a question, let us know!

If you’re unsure as to what items go in what bin or about the bin system in general, make sure to let us know and we can provide you with info! We welcome any feedback you may have, too. Send us a message on social media or email info@campusliving.ie.

#CampusLivingSustainability

Shop/Café

There is a shop/café located on site in Corrib Village. From groceries to stationery, it offers all the essentials and all the convenience!

Self-Service Launderettes

Where are the launderettes located?

The Corrib Village launderette is located beside Block B. The Goldcrest Village launderette is located under the archway, between blocks B and C.

How do I use the machines?

Please refer to the posters on display inside the launderettes or click here for detailed instructions on how to purchase credit, how to use the machines and get support. With Laundry View you can go online and check the availability of washers and dryers in your launderette.

Check out this ‘Guide to Clean Laundry’ video!

Bicycle Storage

Like to cycle? There are outdoor bicycle racks at Corrib Village. There is bicycle storage at Goldcrest Village.

Parking

Parking is available for both villages on the grounds of Corrib Village. There is also a nearby ‘Park & Ride Car Park’.

Spaces are available on a first-come-first-served basis and a parking permit is required from the NUI Galway Parking Office. There is strict clamping in operation.

There is a drop-off area outside Goldcrest Village.

Reception

Campus Living Reception opening hours can be found here.

Residential Assistants Team

Got a question or just feel like a chat? Give our Residential Assistants Team a call on 086 1384385 during the following hours*:

  • Monday-Friday: 6-9pm
  • Saturday: 2-6pm
  • Sunday: 6-9pm

*times subject to change

Apartment Sharing Tips

Living away from home can take some getting used to. What’s more, sharing an apartment with people you don’t (or sometimes do) know can present its own set of challenges.

Check out our sharing tips below for suggested ways to make the transition a little easier! And remember, we’re here to help you, so don’t hesitate to get in touch if you have any concerns.

First time living away from home? Here are some useful tips for house sharing…

  1.  Get to know each other – what are your common interests?
  2. Respect each other and treat each other well
  3. Listen – others’ opinions are just as important as yours
  4. Set aside a few evenings a week where you take it in turns to cook dinner and have a fun evening at home
  5. Clean as you go – make a rota and stick to it!
  6. Remember: your housemates and neighbours may need a good night’s sleep
    due to upcoming exams and assignments!

Be considerate, be respectful and enjoy the experience!

Security

We provide 24-hour cover to ensure your safety and peace of mind. If:

  • you get locked out of your apartment after reception closes
  • your key is not working after reception closes
  • you hear a noise disturbance in your apartment or block
  • you think somebody needs medical attention
  • you spot a problem with windows/doors after reception closes
  • you notice uninvited guests in your apartment or block
  • there are electrical issues or emergency plumbing is needed
  • you have any other security worries

…simply call security, by either dialling 2207 from the phone in your bedroom (in Corrib Village) or else by calling 087 2753165. Security is there to help you!

NUI Galway Code of Conduct

When registering as a student at NUI Galway, by accepting the terms and conditions, you agree to abide by the Student Code of Conduct. This Code of Conduct applies at Corrib Village and Goldcrest Village so please familiarise yourself with it.

Buses

There is a regular, public, bus service (404) to Galway city centre. The nearest bus stop is located on Upper Newcastle Road. Timetables are available at reception or can be viewed online here.

Residences Induction September 2021 FAQs

We hope you find these questions and answers helpful! If you have a question that isn’t answered here, please email us on info@campusliving.ie.

What are the rules for overnight guests?
Requests can be submitted from 1 October 2021. We are waiting on further information and will contact students via email.

How can we get mail/post delivered to us?

Goldcrest Village: Post is delivered to reception. Small packages/letters go into post slots for each apartment. Bigger packages are stored behind the desk. We may send an email if you receive a package that must be stored behind the desk e.g. if it is large.
Corrib Village: Letters and packages generally are sent directly to your block. If you are expecting something and it hasn’t arrived, you can email/call reception to see if it was delivered there. We may send an email if you receive any post to reception.

Is there a limit to the Wi-Fi data?
Goldcrest Village: The Wi-Fi is run by NUI Galway. There is no limit to how much data you can use.
Corrib Village: The Wi-Fi is run by Virgin Media. Each apartment has its own Wi-Fi box. There is no limit to how much data you can use, but please be mindful that you are sharing the router with your housemates.

Are there meal plans for international students?
We do not provide meal plans for any students. However we have 16 restaurants/cafés located across campus including a café here in our residences and all boast a good variety of food and beverages at special student rates.

Are there shuttle bus services to grocery stores/supermarkets?
In previous years, the Students’ Union has organised shuttles for grocery shopping and at this time, we have not been informed that it will be available. However, we have a grocery store within our residences which sells a broad range of groceries and other products and there is deli counter, coffee and a games area!

What are the rules for guests during the day?
Guests are allowed in line with current COVID-19 guidelines. Guests are allowed during the day. Guests are also allowed during the evening, but after 7:00pm they must be signed in with our security team at the South Gate. All non-residents must depart the premises by 11:00pm.

Can you drink the tap water?
Yes, the tap water in Galway is safe to drink. However, please see the next question regarding bathroom tap water.

Can we drink the water from the tap in the bathroom?
As it is stored in a tank, this water is not classed as fit for drinking. However, it is perfectly suitable for washing, tooth brushing etc.

Do you get charged for outlets that are on but with nothing plugged in?
You do not get charged. Please plug out devices when you are not using them.

Are you supplied with bin bags for the kitchen?
No, as this accommodation is self-catering.

How does the heating in the bedrooms work?

Corrib Village: There is a dial at the top of the heater. For most bedrooms, the heater is under the desk or on the wall. The dial is the 24-hour clock, and each segment represents a 15-minute period. If you want the heater on constant, push the bottom button to CONSTANT. If you wish to have it on a timer, select TIMER and push in the segments that represent the time you want the heater on for e.g. 3:00pm-5:00pm.
Goldcrest Village: The heating is centrally controlled. If we receive requests to turn it up or down from several students, we can edit the heating for a block. Otherwise, we will leave it as the standard setting.

Check out our how-to video guides here.

Will you be able to exercise in the gym?
There is no gym in Corrib Village or Goldcrest Village. You would need to get a membership in the Kingfisher Gym on campus. There are student rates available.

Can we put a Christmas tree up in December?
Yes, as long as decorations do not damage walls/the apartment in general (as damages are taken out of your deposit). Have fun!

How does the hot water in the showers work?
Corrib Village: The hot water is controlled via an immersion heater. It works the same way the heaters in the bedrooms work. The dial is the 24-hour clock, and each segment represents a 15-minute period. If you want the heater on constant, push the bottom button to CONSTANT. If you wish to have it on a timer, select TIMER and push in the segments that represent the time you want the heater on for e.g. 3:00pm-5:00pm. We STRONGLY recommend not leaving the immersion on CONSTANT as it will make your heating bills incredibly high if you do so.
Goldcrest Village: The showers are electric and always have hot water.

Check out our how-to video guides here.

Is there a dryer or a drying rack in the apartments?
No there isn’t.

Are the apartments segregated by gender?
Accommodation is allocated solely on the basis of room type chosen. As a result, allocations will likely be made up of mixed genders, courses of study and years of study.

Is it possible to open the windows further in Goldcrest Village?
No, it is not.

Where do we pick up mail?

Goldcrest Village: Post is delivered to reception. Small packages/letters go into the post slots for each apartment. Bigger packages are stored behind the desk. We may send an email if you receive a package that must be stored behind the desk e.g. if it is large.
Corrib Village: Letters and packages generally are sent directly to your block. If you are expecting something and it hasn’t arrived, you can email/call reception to see if it was delivered there.

Will we be notified if packages arrive for us?
We may send an email if you receive any post to reception. For packages in Corrib Village, they are delivered to the block so we do not deal with those packages. For Goldcrest Village, small packages and letters generally get placed in the post slots in reception.

Is an iron/ironing board supplied in the apartment?
No, there is not one provided for each apartment. However, there is a laundrette on-site for both Corrib Village and Goldcrest Village that has an iron and ironing board free for residents to use.

Is there a charge if you get locked out of your room?
If you get locked out during reception hours, you can come to reception and sign out a spare key. As long as you bring it back within 24 hours, you will not be charged. If you fail to bring it back, there will be a €5 charge to your deposit. If you get locked out outside of reception hours and security has to let you in, there is a €5 charge, and they will give you a receipt for this charge.

Are there any rules around using the launderette?
The launderette closes at 11:00pm. If you need it opened after this, security can let you in. The ironing board and iron must stay there at all times.

Do you have to pay to use the launderette?
Yes, there are instructions on how to download the circuit laundry app on the washing machines in the launderette. You can pay via app, not coins. You can also find some information in the launderette section of this web page.

When do the campus cafés open?
Please see here for the latest information.

Is there a way to switch out the shower head?
If you are having issues with your shower head/water pressure, please log this as a maintenance issue on the student portal.

Where do we empty the bins?
There are 3 bin compound locations on-site. Please see the ‘waste & recycling’ section of this web page for details.

Is there a way to know who our housemates are before arrival?
Due to GDPR legislation, we cannot give details out unless all parties consent. Your room number is subject to change prior to arrival.

What login do we use for eduroam?
You use your NUI Galway student number and your NUI Galway email address password.

When will the overnight request portal be open?
Requests can be sent in from 1 October 2021. We are waiting on further information, we will contact students via email.

How are housemates selected/grouped together?
Accommodation is allocated solely on the basis of room type chosen. As a result, allocations will likely be made up of mixed genders, courses of study and years of study.

How do you use the campus shuttle bus?
At the moment, the campus shuttle bus is not for residents, it’s for use by students and staff who have to use the Park and Ride car park located north of the residences.

Where are the launderettes located and how can you use them?
The Corrib Village launderette is located beside the shop. The Goldcrest Village launderette is located at the Goldcrest Village archway. There are instructions on how to download the circuit laundry app on the washing machines in the launderette. You can pay via app, not coins. You can also find some information in the launderette section of this web page.

Does the vaccination status of residents /visitors impact the number permitted?

  • If you or any of the people you live with aren’t fully vaccinated, you can have visitors from 1 other household where everyone is not fully vaccinated
  • If you are fully vaccinated you can meet indoors with unvaccinated people from a single household, as long as they are not at risk of severe illness and no more than 3 households are present

How do I log maintenance issues? / How do I report something that’s wrong with my apartment when I move in?
Please log maintenance issues on the student portal. You can find a video guide on this web page. If there is an urgent issue, call reception on 091 527112.

Will there be fines for having guests over?
Apartment planned events: Permission for planned events will only be granted by management if the event complies with COVID 19 Government guidelines in place at the time. See clause 31 of House Rules for Visitor policy. Unauthorised events are a breach of House Rules and fines of up to €200 will be levied for any such breaches.

Will there be organised events to get to know people?
Yes, details will be available soon. Keep an eye on your email and @NUIGalwayAccom social media accounts!

If you are in an apartment with six people, should you have six pieces of each cutlery in the drawers? Also, how many pans should there be in the cupboards?
Please refer to the inventory section of the student handbook (this was emailed to you). If you notice missing items, please log this in the inventory form that has been e-mailed to you.

Is there any way to change the shower pressure in Goldcrest Village?
If you are experiencing shower water pressure issues, please log it as a maintenance issue on the student portal.

Which reception do I go to for general Corrib Village enquiries?
There is only one reception for both Corrib Village and Goldcrest Village. It is located in Goldcrest Village. The phone number is 091 527112 (or Corrib Village residents can dial 0 from their bedroom phone) and the email address is info@campusliving.ie

Is there bike storage?
There is a locked indoor bicycle store area at Block G and H in Goldcrest Village. There are outdoor bike racks in Corrib Village.

Do you have any information regarding our in-person orientation day for NUI Galway?
Please see this web page.

Is the Corrib campus lit at night?
There are street lights in Corrib Village.

If only one person is allowed in reception, are parents allowed to help children in with their luggage?
Parents are very welcome to help with luggage.

Can we have candles or incense?
No.

Can you request a change of apartment if a double/single room becomes free and how?
You can e-mail info@campusliving.ie. This is subject to availability.

Can you change apartment?
You can e-mail info@campusliving.ie. This is subject to availability.

If you don’t get on with your housemates, can you move?
If you are having issues with housemates, please contact reception and we will advise.

Is there any air conditioning in Goldcrest Village?
There is no air-conditioning in Goldcrest Village.

Will we be getting an accommodation ID? Or a key card with our name, picture etc. to prevent cards getting swapped by accident?
You will be given a Campus Living ID/key card. If you do not have your photo on the key card, please upload photo to the student portal and then proceed to reception and we will get this on your key card.

Are there fines for anything?
Yes, please refer to the licence agreement and House Rules.

I need to buy a bed sheet, what is the size of the bed?
Standard single or double bed, subject to the room type you booked.

Are command strip hooks okay to use to put up pictures/lights in our rooms?
Yes.

What do I do if I get locked out?
Please contact reception. The phone number is 091 527112.

Is there a curfew for coming back into the apartment?
There is no curfew.

Is it true that your current room no. could change when you check in at Goldcrest Village?
Yes, that is correct.

Is the shop open? What are the opening hours?
Yes, please see here for opening hours.

If a roommate leaves my friends’ accommodation can I move in to replace them?
You can e-mail info@campusliving.ie. This is subject to availability.

What format should the post be written as for getting delivery to room?
Student Name, Room No, Apt No, Village, Upper Newcastle Road, Galway.

What should I do if I am feeling lonely?
Get in touch with our reception team or Residential Assistants Team – we are happy to help! The phone number for reception is 091 527112 (or you can dial 0 from your bedroom phone if in Corrib Village or press the concierge icon on the hallway intercom if in Goldcrest Village) and the email address is info@campusliving.ie. The RA phone number is 086 1384385 and you can find further information in the RA section above. Don’t hesitate to contact us!

For information on support offered by NUI Galway, see here.

Is there a common room in Goldcrest Village? Or can Goldcrest Village residents use the common room in Corrib Village?
Yes, residents of both villages can use both common rooms (there is a common room in each village). More information will be emailed in relation to this in the coming weeks.

Where is the common room?
The Corrib Village Common Room is located beside the shop. The Goldcrest Village Common Room is located beside reception in Goldcrest Village.

Will we know when the fire drill is?
Yes, an e-mail will be sent beforehand.

Is a clothes horse provided?
No, clothes horses are not provided.

If someone gets covid in the apartment, do we all have to self-isolate?
Follow Government guidelines.

Are extension cords allowed as there’s only 2 plugs in the room?
No.

Do maintenance issues affect your deposit and if you can get it back?
There is no charge for standard maintenance issues. However, there are charges in some cases e.g. damage – please refer to the student handbook (this was emailed to you) and licence agreement for information.

My immersion is not the same as the one in the video is there instructions for the one I have?
Please email us at info@campusliving.ie and we will advise.

Our contract said that we will be charged for overuse of electricity – how much is too much?
The utilities deposit that you have paid is €375.

How much will we be charged if the apartment needs to be cleaned?
Please refer to the inventory section of the student handbook (this was emailed to you).

if you applied for Irish speaking accommodation but do not know if you got in yet, when will you know?
Information will be available on arrival.

How can we contact our RAs?
You can contact them on 086 1384385. Further details are available in the Residential Assistants section further up on this web page.

How is the fridge divided?
The fridge is not divided.

Can Maintenance team enter your room when you are not in for maintenance purposes?
Yes.

How far away is Corrib Village and Goldcrest Village from the NUI Galway campus for lectures etc.
The residences are located on the University’s North Campus. Please see here for the map location of each village. It’s approx. a 10-15 minute walk to lecture theatres, depending on where they take place.

How can I report suspicious behaviour?
Please call security on 087 2753165 or 2207 from your bedroom phone (in Corrib Village).

To contact reception (during office hours), you can call 091 527112, dial 0 from your bedroom phone (in Corrib Village) or press the concierge icon on the hallway intercom (in Goldcrest Village).