We are very much looking forward to welcoming students to campus residences for the new academic year.

While, unfortunately, COVID-19 has had a devastating impact on many friends, families and communities around the world, we have been fortunate in the West of Ireland that the prevalence of the virus has remained low. It is of critical importance to us, as a University community in the heart of the wider community of Galway city and region, that we continue to play our part, institutionally and individually, in minimising the risks of COVID-19 transmission.

All of our residents will be required to demonstrate great diligence, maturity, and personal responsibility, in their behaviours and actions, to protect themselves, their fellow students, and the wider University and regional communities from the devastating impacts of COVID-19.

Covid-19 Response in NUI Galway Residences


Public Health Officials have identified residences as a possible high risk location for transmission of Covid-19. As a result, stringent guidelines have been introduced, please refer to the following websites for the up-to-date advice from NUI Galway, the HSE (Irish Health Service Executive), DES (Department of Education and Skills), during the Covid Pandemic as advice is changing regularly.


The NUI Galway app, accessible at , is another important source of information and you are requested to download this app on arrival in campus.

COVID Tracker app

COVID Tracker is a free app for your mobile phone. It will help us to protect each other and slow the spread of coronavirus (COVID-19) in Ireland. Using the COVID Tracker app along with the existing public health measures will help us all stay safe when we meet up, socialise, work or travel.

Download the HSE Covid-19 Tracker app; check-in on the app every day; keep your phone’s Bluetooth activated whenever you are out and about during the course of the day (in order to enable the contact tracing element of the app to function).

What measures are in place to ensure the residences are as safe as possible?

There are hand sanitisers at the entrance to each building and in social spaces, laundries, reception and offices. The common areas are cleaned daily and touch points, such as door handles and handrails are cleaned twice daily.

Cleaning within the apartments including the shared spaces (living room, kitchen, bathrooms where shared etc.) is the responsibility of each student. Please ensure that these shared spaces are cleaned well and regularly. Special attention should be given to shared crockery and cutlery. Hygiene checks will be carried out in residences if any issue should arise.

A limited number of en-suite bedrooms are set aside for any student who may require to self-isolate.

Have social distancing protocols been implemented in shared spaces?

Ongoing social distancing protocols are in place at the front of house reception and social areas and the arrivals process will be designed to ensure a safe check-in process.

Each resident across campus accommodation is advised to follow the social distancing protocols set by the HSE and Irish Government. It is each student’s responsibility to follow the guidelines in place. Where residents are concerned that someone is not adhering to the guidelines, you should alert reception team staff or their Residential Assistant (RA).

What will living in residence be like – can I invite friends over for example?

Socialising is an important aspect of living in residences and it will be informed by current HSE directions. At the moment, for example, no visitors are permitted and no visiting between apartments is permitted. Overnight guests are not permitted and social spaces and games rooms within the residences remain closed. We will however review the use of social space where possible for use by residents and we will have a programme of activities in place during the semester initially via online platforms.

Do I need to wear a mask?

When using common areas such as staircases and lifts please follow instruction on the signage throughout the villages. Please wear a mask at all times when using these areas and also when using the laundry and visiting reception. Visit reception in person only when necessary.

What to do if you think you may have Covid-19

If you develop any symptoms suggestive of Covid-19 (fever, cough, shortness of breath, change in taste/smell) or, if you simply have any concerns at all that you may have Covid-19:

1. Firstly, immediately self-isolate yourself
2. Then, contact your own GP or the Student Health Unit (091-492604) for further assessment/advice +/- referral for testing, if appropriate.

How to self-isolate

If you believe you have any symptoms of Covid-19, you must self-isolate immediately and follow the very clear instructions available from the HSE’s Public Health guidance: . You should also telephone your GP or the Student Health Unit (091-492604). Self-isolation must take place for at least 14 days from the date of onset of symptoms.

If I notice Covid-19 symptoms while at in a teaching venue with other students, what should I do?

Immediate self-isolation is key, ideally in your student accommodation, as quickly as possible.

Wearing a mask, you should walk/cycle or use own car to get to your accommodation. Under no circumstances should you take any form of general public transport. So, if you are too unwell to travel yourself, or require assistance with transport, then in that situation you should self-isolate in whatever designated area there is within that building. The NUI Galway app will be the likely source for this information.

Once you are in your accommodation, follow the guidance for self-isolation.

What arrangements are in place for meals during self-isolation period?

One of our campus caterers will deliver meals on a daily basis to students self-isolating and typical menus are outlined in this link. The daily charge is from €24.00 per student per day. Dietary requirements will be catered for.

How do I use the laundry during self-isolation?

Laundry facilities for self-isolation students can be accessed strictly during the following hours only; 07.00 to 09.00 and 21.00 to 23.00. Face masks must be worn while in the laundry room. A maximum of two people can be present in the laundry at each time.

What do I do if I share a twin bedroom and am required to self-isolate?

If you are self-isolating, please e-mail and if possible, we will arrange transfer to a single en-suite bedroom, if one is available.

Please also inform the person whom you are sharing the twin bedroom with and they should immediately follow the very clear instructions for ‘Restricted movements’, available from the HSE’s Public Health guidance: . You should also inform the other residents in your apartment.

What do I do if I am sharing a twin bedroom with a person who is diagnosed with Covid-19?

You should immediately follow the very clear instructions for ‘Restricted movements’, available from the HSE’s Public Health guidance: , monitor your symptoms and contact your GP if you believe you may have contracted Covid-19.

Contact reception and we will assist. Our initial plan is to relocate the person with C-19 to alternative accommodation, if available.

What is the timeline for receipt of Covid -19 test results?

You have to undertake to self-isolate for the period during which you are awaiting your test/result (as of August 2020 running at approx. 3 days, from initial contact/referral through to receipt of result but this timeline is subject to change ). In the case of a negative result, you must still continue to remain in self-isolation until at least 48 hours symptom free.

What does self-isolation look like?

The residences team are available 24/7. Outside of office hours cover is provided by security personnel contactable on 087-2753165.

  • Food and sustenance: Food supplies should be ordered online if possible.
  • Crockery and cutlery: Any student in self isolation should use separate crockery and cutlery which should be kept separate from others. The Village Management Team have additional sets of crockery and cutlery in stock in the village stores, please phone/email the village reception for delivery to your front door.
  • Ready-made meals: One of our campus caterers will deliver meals on a daily basis to students self-isolating and typical menus are outlined in this link. The daily charge is from €24.00 per student per day. Dietary requirements will be catered for.
  • Medical and other supplies: where possible, reception team will organise the collection and delivery of any other supplies such as prescription collection and delivery to your front door. Also there is a pharmacy on campus.
  • In general, students self-isolating in residence on campus should:
    o Stay in your student bedroom with the door closed and only use communal kitchens, bathrooms and living areas when necessary.
    o Communicate by phone or online – set up a resident’s WhatsApp group and advise fellow residents of your requirement to attend bathroom/communal area so that they can avoid making contact. Email or phone residences reception if you need assistance.
    o Don’t congregate – avoid using a shared kitchen/living area while others are using it
    o Have supplies delivered – as outlined above, purchase food requirements online or through the village management and be cognisant that prepared ready-made food will limit the necessity to visit communal areas.
    o Eat alone – take meals back to your student bedroom to eat.
    o Use separate cutlery/crockery – as outlined, request new designated cutlery/crockery through your student portal or by contacting reception. Wash your designated crockery and cutlery with detergent and warm water and dry thoroughly using a separate tea towel and take all cutlery / utensils used back to your isolation room.
  • Keeping well during self-isolation
    o Keep yourself mobile by getting up and moving around as much as possible. If you can, go out and get some fresh air in the adjacent garden/courtyard, but keep more than 2 metres away from other people, wear a mask and wipe down any surfaces you touch with antiseptic wipes to prevent spread.
    o Self-isolation can be boring or frustrating. It may affect your mood and feelings. You may feel low, worried or have problems sleeping.
    o You may find it helps to stay in touch with friends or relatives by phone or on social media.
    o You can contact the Student Counselling Service; where a phone service is available.

Local Medical Service Contact Information

University Health Unit: 091 492604
University Hospital Galway: 091 524222
WestDoc 18:00 – 09:00 :  091 747710

Other Contact Numbers:

Reception, Residences: 091 527112
Millstreet Garda Station (Police station): 091 538000
University Pharmacy: 091 864025

Are you an international student?

Click here for the NUI Galway International Office’s Frequently Asked Questions.